Terms & Conditions

1Who we are

We are Azom Motor Group Ltd, a company registered in England and Wales, company number 13840855, with its registered office at 51 Westbourne Road, Bedford MK40 4LB. We trade as Azom Motor Group.

You can reach us by email at azommotorgroup@gmail.com, through the booking form on our website, or through the assistant on our website. Our phone and WhatsApp details are in the Contact section of azommotorgroup.co.uk.

Our registered office is an office address and not a garage. Please do not bring a vehicle there.

2What these terms cover

These terms apply whenever we agree to carry out work on your vehicle — an MOT test, a service, a repair, diagnostics, tyres or air conditioning work. They form the contract between you and us, together with the written quotation or booking confirmation we send you.

If you are a consumer, nothing in these terms takes away rights the law gives you. In particular, the Consumer Rights Act 2015 requires us to carry out our services with reasonable care and skill, within a reasonable time and for a reasonable price. Those rights apply whatever these terms say.

If you are booking on behalf of a business, some of the consumer protections in section 6 do not apply to you.

3How a booking is made

When you send us an enquiry through our website, by email or through our assistant, you are asking us to carry out work — you are not yet entering a contract, and nothing is booked at that point.

A contract is formed only when we confirm your booking in writing, giving the work, the date and the price or the basis on which the price will be calculated. Until we do, no slot is held for you.

You confirm that you own the vehicle or that you have the owner’s authority to instruct work on it. If you do not, you remain responsible for paying us for the work we have carried out.

4Where the work is carried out

Where any part of the work is carried out by another business on our instructions — for example specialist work we do not do in house — your contract remains with us, not with them. We instruct them, we manage the work from start to finish, you pay us, and you come to us if anything goes wrong.

We cover Bedford, Kempston and the surrounding Bedfordshire area, broadly within 15 miles of Bedford. We will tell you before you book if your address falls outside the area we cover.

5Prices, estimates and extra work

Prices shown on our website and quoted by our assistant are starting prices unless we say otherwise in writing. What you finally pay depends on your vehicle and the parts it needs.

• Servicing starts at £99 for an interim service and £169 for a full service. Larger engines take more oil, and some vehicles require a specific oil that can cost over £100 on its own, so the price for your vehicle may be higher.
• Air conditioning re-gas prices depend on the gas your vehicle uses. R1234yf, used by most vehicles registered from around 2017, costs significantly more than R134A.

Work outside our standard hours is arranged by telephone appointment only, because those slots depend on staff availability on the day; they cannot be booked through our website form or by email.

Work outside our standard hours — any Sunday, weekdays after 6pm, and Saturdays after 2pm — carries an additional charge on top of the normal price. Work carried out inside our standard hours carries no such charge. It is priced per job, because it depends on the work and how long it takes, so there is no fixed figure. We will always tell you the amount and get your agreement before any work starts.

We distinguish between an estimate and a quotation. An estimate is our considered view of the likely cost and may change once we have seen the vehicle. A quotation is a fixed price for defined work, and we will label it as such.

If we have carried out diagnostic work and you decide not to go ahead with the repair, the diagnostic charge remains payable. Where we have told you that a diagnostic or call-out charge comes off the bill if you proceed, that applies only where the repair is carried out by us.

6Your right to cancel

If you want the work done within those 14 days

Most people want their vehicle sorted sooner than 14 days. That is fine, but the law requires us to be clear with you about what it means:

• You must expressly ask us to begin within the cancellation period. Confirming a booking date that falls inside those 14 days counts as that request, and we will record it.
• If you then cancel before the work is finished, you must pay us a fair amount for what we have already done — the work carried out and any parts already fitted or specially ordered for your vehicle.
• Once the work is fully completed at your request, the right to cancel is used up and no longer applies.

Cancelling or missing an appointment outside that right

Outside the cancellation right above, please give us at least 24 hours’ notice if you need to change or cancel an appointment. We do not charge a cancellation fee for a booking cancelled with reasonable notice. Where we have already bought parts specifically for your vehicle that we cannot return, we may ask you to cover their cost.

If we attend your address at the agreed time and cannot carry out the work through no fault of ours — for example nobody is there, the vehicle is not accessible, or the keys are not available — we may charge a reasonable call-out fee for the wasted visit. We will always tell you the amount before charging it.

7MOT tests

The MOT test fee is set nationally by the DVSA. An MOT test is a statutory examination of a vehicle’s condition on the day of the test. It is not a warranty, a guarantee, or a service, and it does not mean a vehicle will remain roadworthy afterwards.

If your vehicle fails, you will be issued a refusal notice (form VT30) setting out the reasons.

Re-tests

• If the vehicle is left at the testing station and re-tested within 10 working days of the failure, only a partial re-test is needed and no fee is charged.
• If the vehicle is taken away for repair and brought back within 10 working days, only a partial re-test is needed, but a partial re-test fee may be charged.
• After 10 working days, a full test and the full fee apply.

If you disagree with the result

You may appeal an MOT result to the DVSA. Ask us for a form VT17, or download it from GOV.UK, and send it to the DVSA within 14 working days of the test. Do not have the vehicle repaired before the appeal is decided, because any change to the vehicle can affect the outcome. If your appeal succeeds, the fee or part of it is refunded to you.

You are free to have any repairs identified by an MOT carried out by whoever you choose. You are never obliged to have us do them.

8Payment

Payment is due on completion of the work, before the vehicle is returned to you or collected, unless we have agreed something different with you in writing. We will tell you which payment methods we accept when we confirm your booking.

Where we have agreed staged payments for a larger job, each stage is due as set out in that agreement.

Where you are a business customer and we have agreed credit terms, we may charge interest on late payment at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998. We do not charge that interest to consumers.

9Unpaid work and storage

Where work has been completed and the agreed price has not been paid, we have a right of lien — a legal right to keep the vehicle until the bill for that work is settled. We would always rather talk to you than exercise it, and we will contact you first.

Once we have told you the vehicle is ready, please collect it, or arrange for us to return it, within 7 days. After that we may charge a reasonable daily storage fee, which we will tell you about in writing before it starts to run.

10The standard of our work

We will carry out the work with reasonable care and skill, to the standard properly expected of a competent vehicle technician, within a reasonable time, and for a reasonable price. That is what the Consumer Rights Act 2015 requires of us and it is what we hold ourselves to.

If something we have done is not right, tell us and give us the chance to put it right. Under the Consumer Rights Act 2015 you are entitled to have a substandard service repeated, or to a price reduction where repeating it is impossible or cannot be done within a reasonable time.

Older and higher-mileage vehicles sometimes develop further faults shortly after work is carried out, unrelated to what we did. We will always be straight with you about whether a new fault is connected to our work.

11Parts and guarantees

Parts we supply are covered by the manufacturer’s or supplier’s guarantee, and by your rights under the Consumer Rights Act 2015 that goods be of satisfactory quality, fit for purpose and as described.

Unless we tell you otherwise in writing, we guarantee our labour for 12 months from the date of the work.

Guarantees do not cover fair wear and tear, damage caused by an accident, misuse or neglect, faults caused by another party’s work after ours, or consumable items such as oil, filters, brake pads, wiper blades and bulbs once they have been used normally.

If you supply your own parts, we will fit them where it is safe and lawful to do so, but we cannot guarantee parts we did not supply, and our labour guarantee does not extend to a failure caused by such a part.

Old parts we have removed are disposed of unless you ask us to keep them for you at the time you book.

12Your vehicle in our care

We take reasonable care of your vehicle while it is at our garage, with us on a mobile visit, or with another business acting on our instructions, and we are insured accordingly. We are responsible for loss or damage caused by our own negligence.

Please remove personal belongings, valuables and anything irreplaceable before your vehicle is worked on or collected. We cannot accept responsibility for items left in a vehicle.

We may need to drive your vehicle on the public road to diagnose a fault or to confirm a repair. You confirm that the vehicle is taxed, insured and, where required, holds a valid MOT, and that it is legal for it to be driven on the road.

13Our mobile service

Where we come to you, we need a safe, legal and reasonably accessible place to work. That normally means a driveway, a private parking space, or off-road parking with enough room to work around the vehicle safely.

• You are responsible for confirming that we are permitted to carry out work at the address — for example where a landlord, employer, freeholder or managing agent controls the parking.
• We will not work where it would be unsafe or unlawful, including on a public highway where conditions make it dangerous.
• Some work genuinely requires a ramp or specialist equipment and cannot be done at the roadside. Where we find that on arrival, we will tell you and arrange for the vehicle to come into our garage instead.
• Severe weather can make outdoor work unsafe or affect its quality. We may need to reschedule, and we will not charge you for a visit we cancel for that reason.

14Our liability to you

We do not exclude or limit our liability in any way where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any breach of the rights the Consumer Rights Act 2015 gives you.

Subject to that, we are not liable for losses that were not reasonably foreseeable at the time the contract was made, and if you are a business customer we are not liable for loss of profit, loss of business, or business interruption.

15Your information

We collect your name, contact details, vehicle registration and details of the work, so that we can quote, carry out the work, keep proper service records, and contact you about your booking. We are the data controller for that information.

Where any part of the work is carried out by another business on our instructions, we share with them only what they need in order to do the job.

Enquiries sent through our website may be handled initially by an AI assistant. It answers questions and takes booking details; a person reviews every enquiry. We do not sell your information to anyone.

You have rights under UK GDPR to see the information we hold about you, to have it corrected, and in some cases to have it deleted. Email us to exercise them. You can also complain to the Information Commissioner’s Office at ico.org.uk.

16Complaints

If something has gone wrong, email azommotorgroup@gmail.com with your registration and what has happened. We aim to acknowledge within 2 working days and to resolve matters within 14 days.

If we cannot resolve it between us, you can take a dispute to an alternative dispute resolution body, or to the county court. Your local Citizens Advice consumer service can advise you free of charge. Nothing here affects your right to take legal action.

17Changes and governing law

We may update these terms. The version that applies to your booking is the version published when we confirmed it, and we will keep earlier versions available on request.

These terms, and any dispute arising from them, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may bring proceedings in your own courts.

If any part of these terms turns out to be unenforceable, the rest continues to apply.